• 146 Citations
  • 7 h-Index
20082018

Research output per year

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Research Output

  • 146 Citations
  • 7 h-Index
  • 12 Article
  • 2 Conference contribution
  • 1 Review article
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Review article
2016

Patient satisfaction with healthcare services: A critical review

Ferrand, Y. B., Siemens, J., Weathers, D., Fredendall, L. D., Choi, Y., Pirrallo, R. G. & Bitner, M., Jan 1 2016, In : Quality Management Journal. 23, 4, p. 6-22 17 p.

Research output: Contribution to journalReview article

11 Scopus citations