A new look at the relationship between user involvement in systems development and system success

Mark Alan Harris, H. Roland Weistroffer

Research output: Contribution to journalArticle

50 Scopus citations

Abstract

The relationship of user involvement to successful systems development has been the focus of much attention for information systems researchers for some time. Common understanding has been that extensive user involvement is not only important, but absolutely essential to system success. However, earlier studies trying to link user involvement to system success have shown mixed results. In this paper we review 28 empirical research studies that investigate the significance of user involvement. From our results we conclude that user involvement in the systems development process is indeed important to system success. We further identify several key points pertinent to making user involvement effective.

Original languageEnglish (US)
Pages (from-to)739-756
Number of pages18
JournalCommunications of the Association for Information Systems
Volume24
Issue number1
StatePublished - Sep 28 2009
Externally publishedYes

Keywords

  • Stakeholder involvement
  • System success
  • Systems development
  • User involvement
  • User participation
  • User satisfaction

ASJC Scopus subject areas

  • Information Systems

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