A systems approach to the evaluation of a disease management program

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


The goal of disease management (DM) is to improve outcomes while optimizing the overall use of health care resources. However, few published studies have formally evaluated how well a DM program meets that goal. This paper provides a systems model for evaluating DM programs from the perspective of the health care plan. The proposed evaluation model has seven steps: adopting a systems perspective; establishing a framework for evaluation; identifying key structures, processes, and outcomes; developing specific performance measures; collecting, processing, modeling, and analyzing performance measurement data; making comparisons to criteria, standards, and goals; and, finally, conducting a formal evaluation of how well the DM program has met its objectives.

Original languageEnglish (US)
Pages (from-to)769-788
Number of pages20
Issue number8
StatePublished - 1998
Externally publishedYes

ASJC Scopus subject areas

  • Pharmacology (medical)


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