A systems approach to the evaluation of a disease management program

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

The goal of disease management (DM) is to improve outcomes while optimizing the overall use of health care resources. However, few published studies have formally evaluated how well a DM program meets that goal. This paper provides a systems model for evaluating DM programs from the perspective of the health care plan. The proposed evaluation model has seven steps: adopting a systems perspective; establishing a framework for evaluation; identifying key structures, processes, and outcomes; developing specific performance measures; collecting, processing, modeling, and analyzing performance measurement data; making comparisons to criteria, standards, and goals; and, finally, conducting a formal evaluation of how well the DM program has met its objectives.

Original languageEnglish (US)
Pages (from-to)769-788
Number of pages20
JournalFormulary
Volume33
Issue number8
StatePublished - 1998
Externally publishedYes

ASJC Scopus subject areas

  • Pharmacology (medical)

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