An implementation model for six sigma programs

Richard M. Franza, Satya S. Chakravorty

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Despite the pervasiveness of Six Sigma programs, there is a rising concern regarding implementation failures. One reason many of these implementations fail is because rigorous research is lacking on how to effectively guide implementation. Using a successful Six Sigma program in a network technology company as a case study, this research develops a six-step implementation model. The first step is to perform market-driven strategic analysis. The second is to establish a cross-functional team to drive the initiative. The third step is to identify overall improvement tools. The fourth is to perform process mapping and prioritize improvement opportunities. The fifth step is to develop a detailed plan for low-level improvement teams, and the final step is to implement, document, and revise as needed. We identify key managerial implications of our implementation experience and provide several directions for future research.

Original languageEnglish (US)
Title of host publicationPICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology - Proceedings
Pages1225-1234
Number of pages10
DOIs
Publication statusPublished - Nov 27 2009
Externally publishedYes
EventPICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology - Portland, OR, United States
Duration: Aug 2 2009Aug 6 2009

Publication series

NamePICMET: Portland International Center for Management of Engineering and Technology, Proceedings

Other

OtherPICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology
CountryUnited States
CityPortland, OR
Period8/2/098/6/09

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ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management Science and Operations Research
  • Management of Technology and Innovation

Cite this

Franza, R. M., & Chakravorty, S. S. (2009). An implementation model for six sigma programs. In PICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology - Proceedings (pp. 1225-1234). [5262019] (PICMET: Portland International Center for Management of Engineering and Technology, Proceedings). https://doi.org/10.1109/PICMET.2009.5262019