Communication with Diverse Patients: Addressing Culture and Language

Jennifer K. O'Toole, Wilma Alvarado-Little, Christy J.W. Ledford

Research output: Contribution to journalReview articlepeer-review

10 Scopus citations


Effective communication is key when providing quality health care. The dynamics of communication within the health care team and with the patient and family can be challenging. These challenges stem from the sharing of complex information, highly emotional topics, and health literacy barriers. Linguistic and cultural barriers can further aggravate these challenges. This section provides an overview of linguistic and cultural challenges related to patient-provider communication, strategies for effective communication with patients with limited English Proficiency via the use of interpreter services, and tips for how to teach these skills to health care providers.

Original languageEnglish (US)
Pages (from-to)791-804
Number of pages14
JournalPediatric clinics of North America
Issue number4
StatePublished - Aug 2019
Externally publishedYes


  • Cultural competency
  • Language assistance
  • Limited English proficiency (LEP)
  • Linguistic competency
  • Patient-provider communication

ASJC Scopus subject areas

  • Pediatrics, Perinatology, and Child Health


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