This case study evaluates the offering of online property tax collections to constituents within Stonewall County, Georgia. It addresses the costs associated with offering such a service, whether or not the county's citizens would use such a service, and the approval and/or absorption of convenience fees by the county. Most of the events in the case study are based on real-life events but the names have been changed to preserve anonymity.
ASJC Scopus subject areas
- Social Sciences(all)