Creating a team that thrives: an annotated conversation with Marlene Williamson, MSN, RN, NE-BC. Interview by Barbara Balik.

How do successful leaders do that? In this interview with Marlene Williamson, director of In-patient Nursing Services at Winchester Hospital in Winchester, MA, she describes the leadership behaviors that created a float team that thrives, provides highly valued care, continually improves their individual performance, and usually has a waiting list of internal applicants. Barbara Balik's analysis of Marlene Williamson's comments are in indented paragraphs.