Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats

John Petter, Patricia Byrnes, Do Lim Choi, Frank Fegan, Randy Miller

Research output: Contribution to journalArticlepeer-review

40 Scopus citations

Abstract

Empowerment of public employees has been touted as an important mediating step in improving public organizational outcomes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-depth interviews of street-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values.

Original languageEnglish (US)
Pages (from-to)377-400
Number of pages24
JournalJournal of Public Administration Research and Theory
Volume12
Issue number3
DOIs
StatePublished - Jan 1 2002

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

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