Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats

John Petter, Patricia Byrnes, Do Lim Choi, Frank Fegan, Randy D Miller

Research output: Contribution to journalArticle

38 Citations (Scopus)

Abstract

Empowerment of public employees has been touted as an important mediating step in improving public organizational outcomes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-depth interviews of street-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values.

Original languageEnglish (US)
Pages (from-to)377-400
Number of pages24
JournalJournal of Public Administration Research and Theory
Volume12
Issue number3
DOIs
StatePublished - Jan 1 2002

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empowerment
employee
interview
Values
Empowerment
Employee empowerment
Bureaucrats
Employees

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

Cite this

Dimensions and Patterns in Employee Empowerment : Assessing What Matters to Street-Level Bureaucrats. / Petter, John; Byrnes, Patricia; Choi, Do Lim; Fegan, Frank; Miller, Randy D.

In: Journal of Public Administration Research and Theory, Vol. 12, No. 3, 01.01.2002, p. 377-400.

Research output: Contribution to journalArticle

Petter, John ; Byrnes, Patricia ; Choi, Do Lim ; Fegan, Frank ; Miller, Randy D. / Dimensions and Patterns in Employee Empowerment : Assessing What Matters to Street-Level Bureaucrats. In: Journal of Public Administration Research and Theory. 2002 ; Vol. 12, No. 3. pp. 377-400.
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