Empathic Communication in Virtual Education for Nursing Students: I'm Sorry to Hear That

Yulia A. Strekalova, Janice L. Krieger, A. J. Kleinheksel, Aaron Kotranza

Research output: Contribution to journalArticle

6 Scopus citations


The current study examined the communication strategies used by undergraduate nursing students (N = 343) to express empathy during simulated health history interviews. Interacting with a virtual patient, students encountered up to 9 information disclosures that warranted the expression of empathy but recognized few (33.54%). Sophistication of language to express empathy varied depending on the disclosure topic. These findings suggest that empathy as a learned skill can be incorporated into a variety of nursing contexts.

Original languageEnglish (US)
Pages (from-to)18-22
Number of pages5
JournalNurse educator
Issue number1
StatePublished - Jan 1 2017
Externally publishedYes



  • empathy
  • health communication
  • nursing education
  • virtual simulation
  • virtual systems

ASJC Scopus subject areas

  • Nursing(all)
  • Education
  • Fundamentals and skills
  • LPN and LVN

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