ERP implementation failures

A case study and analysis

Satya S. Chakravorty, Ronald E. Dulaney, Richard M. Franza

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Despite the pervasiveness of ERP systems, there is a serious concern regarding the failure of ERP implementations. One explanation for many ERP implementation failures may be 'escalation of commitment'. Escalation of commitment refers to the propensity of decision-makers to continue investing in a failing course of action. Using escalation of commitment as a framework, this research describes an ERP implementation failure in a packaging manufacturing company and makes two significant contributions. First, this research describes the dynamics of 'real world' ERP implementation failures. Second, in studying these dynamics, relevant insights for improving ERP implementation successes are provided for both academicians and practioners.

Original languageEnglish (US)
Pages (from-to)462-476
Number of pages15
JournalInternational Journal of Business Information Systems
Volume21
Issue number4
DOIs
StatePublished - Jan 1 2016
Externally publishedYes

Fingerprint

Enterprise resource planning
ERP implementation
Packaging
Escalation of commitment
Industry

Keywords

  • Decision making
  • Enterprise resource planning
  • ERP
  • Implementation failure

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management of Technology and Innovation

Cite this

ERP implementation failures : A case study and analysis. / Chakravorty, Satya S.; Dulaney, Ronald E.; Franza, Richard M.

In: International Journal of Business Information Systems, Vol. 21, No. 4, 01.01.2016, p. 462-476.

Research output: Contribution to journalArticle

Chakravorty, Satya S. ; Dulaney, Ronald E. ; Franza, Richard M. / ERP implementation failures : A case study and analysis. In: International Journal of Business Information Systems. 2016 ; Vol. 21, No. 4. pp. 462-476.
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