Physicians' emotional intelligence and patient satisfaction

Peggy J. Wagner, Ginger C. Moseley, Michael M. Grant, Johnathan Richard Gore, Christopher Owens

Research output: Contribution to journalArticle

79 Citations (Scopus)

Abstract

Background and Objectives: This study investigated the relationship between patient satisfaction and physicians' scores on a test of emotional intelligence. Methods: Faculty and resident physicians at a southern medical school completed the Bar-On Emotional Quotient Inventory (EQi). Patient subjects were recruited at the conclusion of an office visit and completed a patient satisfaction survey. Spearman rank order correlations and t tests were used to examine the relationship between global, composite, and subscale scores on the EQi and patient satisfaction. Race, gender, and resident/faculty status were compared via t tests. Results: When patient satisfaction scores were used to dichotomize physicians into two groups, those with 100% satisfied patients and those with less than 100% satisfaction, only one subscale of EQi, "happiness," was related to higher satisfaction. Conclusions: Findings suggest a limited relationship between physicians'scores on a test of emotional intelligence and patient satisfaction. Implications for physician training programs are offered in light of recent focus on physician-patient communication in medical education. Application of emotional intelligence concepts to physician skills and patient attitudes needs further research that may lead to further educational opportunities.

Original languageEnglish (US)
Pages (from-to)750-754
Number of pages5
JournalFamily medicine
Volume34
Issue number10
StatePublished - Nov 1 2002

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Emotional Intelligence
Patient Satisfaction
Physicians
Equipment and Supplies
Office Visits
Happiness
Medical Education
Medical Schools
Communication
Education
Research

ASJC Scopus subject areas

  • Family Practice

Cite this

Wagner, P. J., Moseley, G. C., Grant, M. M., Gore, J. R., & Owens, C. (2002). Physicians' emotional intelligence and patient satisfaction. Family medicine, 34(10), 750-754.

Physicians' emotional intelligence and patient satisfaction. / Wagner, Peggy J.; Moseley, Ginger C.; Grant, Michael M.; Gore, Johnathan Richard; Owens, Christopher.

In: Family medicine, Vol. 34, No. 10, 01.11.2002, p. 750-754.

Research output: Contribution to journalArticle

Wagner, PJ, Moseley, GC, Grant, MM, Gore, JR & Owens, C 2002, 'Physicians' emotional intelligence and patient satisfaction', Family medicine, vol. 34, no. 10, pp. 750-754.
Wagner PJ, Moseley GC, Grant MM, Gore JR, Owens C. Physicians' emotional intelligence and patient satisfaction. Family medicine. 2002 Nov 1;34(10):750-754.
Wagner, Peggy J. ; Moseley, Ginger C. ; Grant, Michael M. ; Gore, Johnathan Richard ; Owens, Christopher. / Physicians' emotional intelligence and patient satisfaction. In: Family medicine. 2002 ; Vol. 34, No. 10. pp. 750-754.
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