The Citizen Health System (CHS): A modular medical contact center providing quality telemedicine services

Nicos Maglaveras, Ioanna Chouvarda, Vassilis G. Koutkias, George Gogou, Irini Lekka, Dimitrios Goulis, Avram Avramidis, Charalambos Karvounis, George Louridas, E. Andrew Balas

Research output: Contribution to journalArticle

50 Scopus citations


In the context of the Citizen Health System (CHS) project, a modular Medical Contact Center (MCC) was developed, which can be used in the monitoring, treatment, and management of chronically ill patients at home, such as diabetic or congestive heart failure patients. The virtue of the CHS contact center is that, using any type of communication and telematics technology, it is able to provide timely and preventive prompting to the patients, thus, achieving better disease management. In this paper, we present the structure of the CHS system, describing the modules that enable its flexible and extensible architecture. It is shown, through specific examples, how quality of healthcare delivery can be increased by using such a system.

Original languageEnglish (US)
Pages (from-to)353-362
Number of pages10
JournalIEEE Transactions on Information Technology in Biomedicine
Issue number3
Publication statusPublished - Sep 1 2005
Externally publishedYes



  • Disease management
  • Education
  • Home care system
  • Medical contact center
  • Monitoring
  • Surveillance
  • Telemedicine

ASJC Scopus subject areas

  • Biotechnology
  • Computer Science Applications
  • Electrical and Electronic Engineering

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