TY - JOUR
T1 - The Citizen Health System (CHS)
T2 - A modular medical contact center providing quality telemedicine services
AU - Maglaveras, Nicos
AU - Chouvarda, Ioanna
AU - Koutkias, Vassilis G.
AU - Gogou, George
AU - Lekka, Irini
AU - Goulis, Dimitrios
AU - Avramidis, Avram
AU - Karvounis, Charalambos
AU - Louridas, George
AU - Balas, E. Andrew
N1 - Funding Information:
Manuscript received May 11, 2004; revised January 11, 2005, and March 29, 2005. This work was supported in part by the IST-1999-13352 project, entitled “Distance Information Technologies for Home Care—The Citizen Health System (CHS)” funded by the CEC.
PY - 2005/9
Y1 - 2005/9
N2 - In the context of the Citizen Health System (CHS) project, a modular Medical Contact Center (MCC) was developed, which can be used in the monitoring, treatment, and management of chronically ill patients at home, such as diabetic or congestive heart failure patients. The virtue of the CHS contact center is that, using any type of communication and telematics technology, it is able to provide timely and preventive prompting to the patients, thus, achieving better disease management. In this paper, we present the structure of the CHS system, describing the modules that enable its flexible and extensible architecture. It is shown, through specific examples, how quality of healthcare delivery can be increased by using such a system.
AB - In the context of the Citizen Health System (CHS) project, a modular Medical Contact Center (MCC) was developed, which can be used in the monitoring, treatment, and management of chronically ill patients at home, such as diabetic or congestive heart failure patients. The virtue of the CHS contact center is that, using any type of communication and telematics technology, it is able to provide timely and preventive prompting to the patients, thus, achieving better disease management. In this paper, we present the structure of the CHS system, describing the modules that enable its flexible and extensible architecture. It is shown, through specific examples, how quality of healthcare delivery can be increased by using such a system.
KW - Disease management
KW - Education
KW - Home care system
KW - Medical contact center
KW - Monitoring
KW - Surveillance
KW - Telemedicine
UR - http://www.scopus.com/inward/record.url?scp=25844470952&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=25844470952&partnerID=8YFLogxK
U2 - 10.1109/TITB.2005.854511
DO - 10.1109/TITB.2005.854511
M3 - Article
C2 - 16167689
AN - SCOPUS:25844470952
SN - 2168-2194
VL - 9
SP - 353
EP - 362
JO - IEEE Journal of Biomedical and Health Informatics
JF - IEEE Journal of Biomedical and Health Informatics
IS - 3
ER -