There and back again: The cyclical process of IT use

Jason A. Williams, Saurabh Gupta

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper provides framing on the IS use construct, replaces the conflicting terminology used in the IS use literature. We identify and define three distinct stages of use: initial use, continued use, and novel use. This paper also develops a process model of use that describes when a user moves from one stage to the next and why system feature changes serve to reset the stage of use back to initial use. This new framework of use has value for IS researcher at the individual, group, and organization levels of analysis.

Original languageEnglish (US)
Title of host publicationAmericas Conference on Information Systems 2018
Subtitle of host publicationDigital Disruption, AMCIS 2018
PublisherAssociation for Information Systems
ISBN (Print)9780996683166
StatePublished - 2018
Externally publishedYes
Event24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018 - New Orleans, United States
Duration: Aug 16 2018Aug 18 2018

Publication series

NameAmericas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018

Conference

Conference24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
CountryUnited States
CityNew Orleans
Period8/16/188/18/18

Keywords

  • Continued use
  • Framework
  • Initial use
  • Novel use
  • Novel use
  • Post-Adoption use
  • Process model
  • Use

ASJC Scopus subject areas

  • Information Systems

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