Where is the Security Blanket? Developing Social Media Marketing Capability as a Shield from Perceived Cybersecurity Risk

Research output: Contribution to journalArticle

Abstract

Although cybersecurity is important for any organization, firms have little understanding of the ramifications of perceived cybersecurity risk and how marketers can avert its negative marketing outcomes. The inability of firms to prevent massive data breaches in the recent past has heightened cybersecurity risk perceptions of customers and cybersecurity-related marketing challenges and opportunities. This study links cybersecurity risk with firm risk through firm reputation by developing a conceptual framework grounded in perceived risk theory in conjunction with dynamic capabilities and social network theoretical perspectives. Our findings show that social media marketing capabilities enable firms in mitigating the adverse impact of cybersecurity risk in declining firm reputation and value. Thus, this study provides significant implications for marketing theory and practice.

Original languageEnglish (US)
Pages (from-to)200-224
Number of pages25
JournalJournal of Promotion Management
Volume25
Issue number2
DOIs
StatePublished - Feb 23 2019

Fingerprint

Marketing capabilities
Social media marketing
Perceived risk
Marketing
Firm reputation
Social networks
Marketers
Firm value
Breach
Dynamic capabilities
Marketing theory
Firm risk
Marketing practices
Risk theory
Risk perception
Conceptual framework

Keywords

  • Cybersecurity risk
  • data breach
  • firm risk
  • reputation
  • social media marketing capability

ASJC Scopus subject areas

  • Marketing

Cite this

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