Consumer perspectives on quality attributes in evaluating health websites

Donghua Tao, Cynthia M. LeRouge, Gloria Deckard, Gianluca De Leo

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Healthcare consumers are increasingly turning to the Internet for health information. Health website sponsors and developers are challenged to ensure high quality to satisfy the spectrum of site visitors. Yet, research does not seem to provide needed guidance from the perspective of the healthcare consumer. In response, this study provides a taxonomy of website quality attributes and explores differences in ratings of the importance of 15 quality attributes of health websites from healthcare consumers. Both quantitative and qualitative methods were deployed to collect the data.

Original languageEnglish (US)
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PublisherIEEE Computer Society
Pages2675-2684
Number of pages10
ISBN (Print)9780769545257
DOIs
StatePublished - Jan 1 2012
Externally publishedYes
Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
Duration: Jan 4 2012Jan 7 2012

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other2012 45th Hawaii International Conference on System Sciences, HICSS 2012
CountryUnited States
CityMaui, HI
Period1/4/121/7/12

ASJC Scopus subject areas

  • Engineering(all)

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    Tao, D., LeRouge, C. M., Deckard, G., & De Leo, G. (2012). Consumer perspectives on quality attributes in evaluating health websites. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45 (pp. 2675-2684). [6149339] (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE Computer Society. https://doi.org/10.1109/HICSS.2012.180