Evaluation of a diabetes education call center intervention

Suzanne Austin Boren, Gianluca De Leo, F. Fungai Chanetsa, Joe Donaldson, Santosh Krishna, E Andrew Balas

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

Patients require education and information as they engage in self-help, self-care, and disease management activities. The purpose of this study was to determine how effective voice technologies are in diabetes patient education. A pretest-posttest study was conducted to evaluate the effectiveness of prerecorded educational messages delivered via the telephone to participants with diabetes. The intervention, consisted of 24 four-minute messages on the topics of knowledge and prevention, glucose level, diet and activity, and management and coping. Eighteen persons with diabetes participated in the pretest-posttest trial. A total of 324 educational messages were listened to over a 12-week intervention period. The pretest-posttest trial demonstrated that a brief telephone-based diabetes education intervention can have a significant impact on increasing frequency of checking blood for glucose (p = 0.017), improving general diabetes knowledge (p = 0.048), and improving insulin-specific knowledge (p = 0.020). Automated educational interventions should be based on scientifically sound evidence and can be effectively delivered by telephone. Automated telephone-based diabetes education may be used alone or as a supplement to existing diabetes education. Automated education is a viable solution when healthcare organizations and regions that as a result of a lack of human and financial resources cannot afford a diabetes educator.

Original languageEnglish (US)
Pages (from-to)457-465
Number of pages9
JournalTelemedicine Journal and e-Health
Volume12
Issue number4
DOIs
StatePublished - Aug 1 2006

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Telephone
Education
Patient Education
Self Care
Disease Management
Blood Glucose
Insulin
Diet
Technology
Delivery of Health Care
Glucose
Call Centers

ASJC Scopus subject areas

  • Health Informatics
  • Health Information Management

Cite this

Evaluation of a diabetes education call center intervention. / Boren, Suzanne Austin; De Leo, Gianluca; Chanetsa, F. Fungai; Donaldson, Joe; Krishna, Santosh; Balas, E Andrew.

In: Telemedicine Journal and e-Health, Vol. 12, No. 4, 01.08.2006, p. 457-465.

Research output: Contribution to journalArticle

Boren, Suzanne Austin ; De Leo, Gianluca ; Chanetsa, F. Fungai ; Donaldson, Joe ; Krishna, Santosh ; Balas, E Andrew. / Evaluation of a diabetes education call center intervention. In: Telemedicine Journal and e-Health. 2006 ; Vol. 12, No. 4. pp. 457-465.
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