Lessons Learned From Two Decades of Patient- and Family-Centered Care in Radiology, Part 2: Building a Culture

James V. Rawson, Layne Mitchell, Lewis Golden, Alisa Murdock, G. Rebecca Haines

Research output: Contribution to journalArticle

8 Scopus citations

Abstract

As reimbursements are increasingly linked to patient experience, physicians and hospitals will need to find ways to incorporate patient and family input into operational decisions. Rather than starting from the beginning, health systems could learn from practitioners who have been experimenting in this space and are willing to share their experience. The authors share lessons learned from two decades of experience incorporating patient and family advisers into the clinical operation of a radiology department and the resulting culture change. Radiology and radiologists can incorporate principles of patient- and family-centered care into clinical operations without loss of productivity.

Original languageEnglish (US)
Pages (from-to)1560-1565
Number of pages6
JournalJournal of the American College of Radiology
Volume13
Issue number12
DOIs
StatePublished - Dec 1 2016

Keywords

  • Imaging 3.0
  • Patient- and family-centered care
  • patient experience
  • patient satisfaction
  • patient-centered design
  • radiology

ASJC Scopus subject areas

  • Radiology Nuclear Medicine and imaging

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