"Let me see if I have this right... ": Words that help build empathy

J. L. Coulehan, F. W. Platt, B. Egener, R. Frankel, C. T. Lin, B. Lown, W. H. Salazar

Research output: Contribution to journalReview articlepeer-review

198 Scopus citations

Abstract

In clinical medicine, emphaty is the ability to understand the patient's situation, perspective, and feelings and to communicate that understanding to the patient. Certain well-timed words and sentences facilitate emphathy during the clinical encounter. These "words that work" are the subject of this paper.

Original languageEnglish (US)
Pages (from-to)221-227
Number of pages7
JournalAnnals of internal medicine
Volume135
Issue number3
DOIs
StatePublished - Aug 7 2001
Externally publishedYes

ASJC Scopus subject areas

  • Internal Medicine

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