"Let me see if I have this right... ": Words that help build empathy

J. L. Coulehan, F. W. Platt, B. Egener, R. Frankel, C. T. Lin, B. Lown, W. H. Salazar

Research output: Contribution to journalReview article

188 Scopus citations


In clinical medicine, emphaty is the ability to understand the patient's situation, perspective, and feelings and to communicate that understanding to the patient. Certain well-timed words and sentences facilitate emphathy during the clinical encounter. These "words that work" are the subject of this paper.

Original languageEnglish (US)
Pages (from-to)221-227
Number of pages7
JournalAnnals of internal medicine
Issue number3
StatePublished - Aug 7 2001
Externally publishedYes


ASJC Scopus subject areas

  • Internal Medicine

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