Progression in understanding and implementing the cultural and linguistic appropriate services standards: Five-year follow-up at an academic Center

Genny Carrillo Zuniga, Yoon Ho Seol, Bonnie A Dadig, Willie Kent Guion, Vivian Rice

Research output: Contribution to journalArticle

2 Scopus citations


In 2001, 14 national standards on Culturally and Linguistically Appropriate Services (CLAS) in health care were issued by the US Department of Health and Human Services Office of Minority Health to guide outcomes specific to disparities affecting patients with limited English proficiency. Additionally, demographic changes are rapidly occurring throughout the United States leading to more culturally and racially diverse communities, which have increased language barriers in the health care environment. This nonrandomized, cross-sectional study assessed changes and attitudes and applications of CLAS in an academic health care setting over a 5-year period (2006 to 2011). Results indicated that, in 2006, 72.6% participants reported they were "not at all familiar with CLAS" in comparison with 28.8% in 2011. In 2006, 16.5% participants strongly agreed to the question, "I know how to work with medical interpreters" compared with 24.9% in 2011. The same trend is seen with the question, "I use medical interpreters when I have a Spanish-speaking patient," in 2006, 25.5% strongly agreed in comparison with 35.4% in 2011. This study suggests that significant improvements occurred in the use of medical interpreters and understanding of CLAS as a result of educational activities implemented from 2006 to 2011.

Original languageEnglish (US)
Pages (from-to)167-172
Number of pages6
JournalHealth Care Manager
Issue number2
Publication statusPublished - Apr 1 2013



  • CLAS
  • cultural competency
  • medical interpreters

ASJC Scopus subject areas

  • Leadership and Management
  • Health(social science)
  • Health Policy
  • Care Planning

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